Terms of Service

Effective date: June 09, 2025
Last modified date: June 09, 2025

M&T Medical Transportation

Address: 4337 East Grand River Ave., Suite 139, Howell, MI 48843

Contact: (313) 326-1524 | m.t.medicaltransportation@gmail.com

1. Service Overview

M&T Medical Transportation Inc provides Non-Emergency Medical Transportation (NEMT) services to individuals requiring transportation to and from medical, therapy, rehabilitation, and related appointments throughout the Detroit Metropolitan Area. Our services include standard transportation and wheelchair-accessible vans.

2. Scheduling & Cancellations

  • Appointments must be scheduled at least 24 hours in advance.

  • Same-day transport is subject to availability.

  • Clients must be ready at least 15 minutes prior to the scheduled pickup time.

  • Cancellations must be made with at least 4 hours' notice. Late cancellations or no-shows may result in a cancellation fee.

3. Passenger Conduct

Passengers must wear seatbelts at all times.

No smoking, alcohol, or drug use is permitted in our vehicles.

Aggressive, threatening, or inappropriate behavior will result in immediate termination of the trip and may lead to service suspension.

4. Zero Tolerance Policy

M&T Medical Transportation Inc maintains a zero-tolerance policy for drug or alcohol use by drivers. If you suspect your driver is under the influence, end the trip immediately and contact us at (313) 326-1524.

5. Service Eligibility

We transport:

  • Individuals with active insurance claims

  • Patients referred by clinics or law firms

  • Private-pay clients (rates available upon request)

  • All passengers must be medically stable and able to be transported safely.

6. Insurance & Liability

  • M&T Medical Transportation is fully insured for all services provided.

  • We are not responsible for delays caused by traffic, weather, or unforeseen circumstances.

  • We are not liable for medical outcomes resulting from missed appointments.

7. Data Privacy

We collect only necessary personal and medical information for scheduling and transport. We do not sell or share client information. See our Privacy Policy for full details.

8. Modifications to Terms

We reserve the right to update these Terms of Service at any time. Any changes will be posted to our website with an updated effective date.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan.